Coyle Homecare provide complex care services designed to support individuals with complex care needs within the comfort of their own homes. This case study focuses on Fiona, a bright and determined 10-year-old girl living with Cerebrocostomandibular Syndrome (CCMS), a rare genetic condition affecting her jaw structure and airway.
Due to her complex airway complications, Fiona has a tracheostomy in situ and requires gastrostomy feeding for all nutrition and hydration needs. She also has kyphoscoliosis and moderate hearing loss, for which she uses hearing aids. Despite these significant medical complexities, Fiona has no learning disabilities or developmental delays. She attends Frank Barnes Deaf School for Children, where she communicates confidently using British Sign Language (BSL). Fiona is an active, social child who loves physical activities, playing with friends, and participating in school life.
Fiona's care requires expert tracheostomy management, including emergency tube changes, precise feeding protocols through her gastrostomy, and vigilant monitoring for respirator complications. The challenge was to provide this intensive medical support whilst enabling Fiona to live as independently and joyfully as any other 10-year-old.
Following comprehensive assessment, Coyle Homecare identified the following key goals in partnership with Fiona's parents:
Coyle Homecare provided a dedicated Healthcare Assistant trained in advanced tracheostomy care to accompany Fiona to school daily from Monday-Friday, 8am - 4pm. We also developed a carefully paced feeding schedule to help Fiona cope with high-volume feeds. This gentle approach, combined with constant communication with Fiona about her comfort levels, ensured optimal nutrition whilst minimising discomfort.
All staff assigned to Fiona were trained to recognise signs of feeding intolerance and adjust timing accordingly whilst ensuring Fiona received complete nutrition for healthy growth. They also completed Basic Life Support certification and intensive training in Fiona’s specific emergency protocols. Furthermore, comprehensive equipment checks at shift start and emergency bag maintenance ensured readiness for any eventuality, giving Fiona’s family complete confidence in her safety.
Fiona joins outdoor play regardless of weather, engages in physical activities like running, jumping, and climbing, and attends school trips. Staff provide vigilant but unobtrusive supervision, allowing Fiona to determine her own limits and take breaks when needed, fostering genuine independence and confidence.
Finally, staff learned BSL to communicate directly with Fiona, respecting her as an active participant in her care decisions. Close collaboration with Fiona’s parents, school staff, and multidisciplinary team ensured seamless communication and coordinated support.
The implementation of Coyle Homecare's support has delivered significant positive outcomes:
Fiona has also been able to enjoy the following special moments:
Fiona’s case study exemplifies how expert homecare can transform the lives of children with complex medical needs. Through highly trained staff, proactive clinical management, and a genuine commitment to enabling rather than restricting, Coyle Homecare has eliminated hospital admissions whilst empowering Fiona to live a full, active, joyful childhood.
Coyle Homecare's personalised care packages are designed to make a meaningful difference. Whether it's complex clinical support or everyday assistance, learn more about our full range of services and how we can help by visiting our Homecare Services page, or by contacing a member of our team.